SHOP POLICIES

REFUND POLICY

All sales are final. I have provided multiple steps in my process to make sure that when you sign-off on the final proofs, they look like the final product. This includes checking spelling, colors, and style of calligraphy. Once a proof is signed, it is your way of telling me that it is exactly what you wanted.

Due to the handwritten quality of all calligraphy work, refunds on any custom and hand written orders are not available. With hand lettering, it is common for there to be variances in the spacing, size and style of letters. Additionally, refunds will not be offered for minor errors in the context of the wording or spacing. Calligraphy is an art and no two handwritten pieces can be identical.

If an item arrives incorrect or damaged, please contact me within 48 hours of receipt so that we can correct the situation. If the wrong item is sent to you, I apologize! I want to make sure that it is what was approved or pictured. Please let me know & I will send you a return label. Once tracking begins on the returned item, I can ship the correct item. Or if you prefer, you can repurchase the correct item, and I will refund the initial order once the incorrect item is received back at the office. Thank you for your understanding!

PAPER GOODS POLICIES
All paper goods are fine sale. If an item arrives damaged from the mail, please contact me within 48 hours of receipt so that we can correct the situation. If the wrong item is sent to you, I apologize! I want to make sure that it is what was pictured. Please let me know & I will send you a return label. Once tracking begins on the returned item, I can ship the correct item. Or if you prefer, you can repurchase the correct item, and I will refund the initial order once the incorrect item is received back at the office. Thank you for your understanding!

SHIPPING POLICIES
Processing time listed for each item refers to the time it takes us to prepare, package and ship your order. It does not include the time in transit once an order is shipped. Orders generally ship within 2-3 business day of purchase.

IF YOUR EVENT IS WITHIN TWO WEEKS OF DATE OF PURCHASE, WE STRONGLY ENCOURAGE THAT YOU PAY FOR EXPEDITED SHIPPING. Even if we ship same day, we cannot guarantee that USPS will deliver the product in time.

Most orders within the US take 3-5 days for delivery AFTER you receive your tracking information. Please know that I CANNOT guarantee delivery dates on behalf of USPS, nor can I be held responsible for delays by USPS. Once an item leaves my hands, I have the same tracking information as you and cannot provide updates beyond what is listed on the USPS tracking website. Additionally, I will not provide cancellation or refunds because of delays by USPS.

INTERNATIONAL ORDERS
I currently am not taking international orders. I apologize for this inconvenience. 

CALLIGRAPHY SERVICE & PRINTING TERMS

PAYMENT FOR EVENT CALLIGRAPHY
Payment is accepted upon order submission via Paypal/Credit Card. All payment is due prior to the start of writing due to the handwritten nature of our work. Retainer fees taken at the time of booking are non-refundable.

LISTS
All lists must be submitted in the exact format the client would prefer them written so please thoroughly check your list. Lists should be written in MS Word format with 1 or 2 columns and should be numbered or in Excel format. Inner envelope names should be listed in a 2nd column to the right of the address. A sample of how names and addresses should be listed will be sent to you.

You may submit lists with a mixture of formal and informal as well. Please do not hesitate to contact me if you have questions with regards to traditional envelope addressing etiquette. You can find tips on our ENVELOPE ETIQUETTE page.

ADDITIONAL LINES
Often clients will format the list so that unmarried couples are both on the first line to avoid the additional line. This format is incorrect and more often than not, both names will not fit on the first line. I reserve the right to move any information down to the next line that I deem will not fit or will compromise the elegant appearance of the calligraphy at my discretion.

ABBREVIATIONS AND TITLES
Please ensure there are no spelling errors or abbreviations in the list. Lina Lulu Paperie is not responsible for spelling errors in the submitted list and cannot be responsible for improperly formatted lists. Typically the only word that will be abbreviated is Number for townhouses, apartments, and condos unless you have indicated that you would like that on its own line, spelled out.

Additionally, make sure that all guest with special titles and marriages have them attached to their name, such as Mrs., Doctor, Governor, President, ect. I know these men and women have worked hard for these titles. All names in the traditional setting will be proceed by a Mr. or Ms. unless specified. See my proper wording for couples and titles on my Etiquette Page that will be sent to you.

ADDITIONAL ENVELOPES & MATERIALS
Errors are inevitable with hand-written work! Please be sure to include 15% additional envelopes with your order. Please include more if you are having a rush order. For orders of 100 or less envelopes a minimum of 15 additional envelopes are required to complete your order. This is an industry standard. A good rule of thumb is to just order an additional 25 envelopes with your order. The cost is typically nominal and that will ensure plenty of room for error. Failure to provide an adequate amount of additional envelopes may result in delays to your order. I do not count your envelopes in advance and rely on you to provide an adequate number of extra envelopes.

INK COLORS
Standard ink colors are: black, chocolate brown, red, orange, yellow, green, blue, purple. An additional $25 fee will be added if you would like white, gold, silver, copper, and bronze ink. A $50 mixing fee will apply for any other custom ink colors.

TEXTURED MATERIALS
Additional charges may apply to textured, handmade, or dark colored envelopes as they are more difficult to write on – these also require a longer turn around time.

SHIPPING
When completed, the envelopes will be shipped to the address provided at the time of order. All wedding calligraphy shipments are sent via UPS Ground for the most reliable service. Please let us know if you wish to upgrade to next or 2nd day air shipping methods. Lina Lulu Paperie is not responsible for errors made by USPS, FedEx or UPS. While we make every available effort to ship your order in a timely manner, sometimes shipping delays on account of the carrier are unavoidable. 

DUE DATES
Please note that all work is done by hand and so there is no way to guarantee that orders will be complete on a due date. I will make every attempt to have orders completed prior to the preferred date of completion and will notify you, the client as soon as possible if the order is delayed. Please keep in mind our standard turnaround times listed below. Turnaround does not start until the final list and envelopes are in hand, and any outstanding payment is paid.

RUSH ORDERS
My standard turn around time is 2-3 weeks. A rush order is any order requiring completion in less time than this 2-3 week window. Rush orders are not actually rushed, they are simply orders that are added to the schedule outside of normal business hours, and for this reason there is typically 50% up charge for the rush service. I do not offer refunds on rush charges.

EXTRA ENVELOPES & CORRECTIONS
I always keep several sets of extra materials after the order is completed. Please review your order within 48 hours of receiving it back to ensure that there are no corrections to be made. Please email a complete list of corrections including the name and addresses of the guest to Lina Lulu Paperie within 48 hours of receiving the order, specifying which errors were on account of the calligrapher. Later additions or corrections on account of client error will be billed directly to the client. Corrections are typically completed and mailed within 3-5 business days and are sent via USPS. Extra envelopes will be returned at your request.

NATURAL VARIATION
All work is done by hand. There may be slight variations in color, size, style, centering, spacing, and margins through out the order. Ink colors may vary and may not match the printed script exactly. Corrections due to personal preference of specific letters or spacing will be made at the expense of the client.

COPYRIGHT
Caroline Hutchison and Lina Lulu Paperie retains all copyrights to any work produced. Customers/Clients are not permitted to reproduce our designs in any way, for any purpose. 

SOCIAL MEDIA
Lina Lulu Paperie may post photos at its discretion of daily work on social media platforms. Client/guest personal information will not be shared & any items showing specific details {i.e. an actual save-the-date or invitation} will not be shared until after the event date.

Any project completed by Lina Lulu Paper may be shared on social media, but must be properly credit to Lina Lulu Paperie.

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